score candyland Casino & Sportsbook FAQ
Users of score candyland ask questions across several key areas: how to open and verify an account, how deposits and withdrawals work, which games and tournaments we offer, how to manage account security, and what to do if something goes wrong. This page answers the most common questions we receive so you can find information quickly without waiting for support.
The FAQ covers account setup, payment methods, game categories, and account management. If your question is not answered here, you can contact our support team through live chat, email, or phone — we respond in English and can assist users in Jakarta, Surabaya, Bandung, and Medan. For detailed rules about terms of service, privacy, or legal notices, please read our full Terms and Conditions and Privacy Policy.
Each answer is written to be clear and practical. We explain step-by-step processes, name the payment methods we accept, and describe typical timeframes without claiming exact processing times. We also explain how to contact us if you need help beyond what's in this FAQ.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers
- Games and marketsfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, data deletion, and jurisdiction notice
If you forget your password, go to the score candyland login page and click "Forgot password?" Enter the email address you registered with. We'll send a password-reset link to that email within a few minutes. Click the link, then enter a new password (at least 8 characters, with letters, numbers, and symbols). Once you save the new password, you can log in immediately. The reset link expires after 24 hours for security. If you don't receive the email, check your spam folder or contact our support team — they can verify your identity and help you regain access.
Payments and transactions
If a deposit does not complete, the money stays in your e-wallet or bank account — it is not deducted from your score candyland balance. Check your payment app (DANA, e-wallet, mobile banking, local payment, online payment, or your bank) to confirm the transaction status. If the payment shows as pending, wait a few minutes and try again. If it shows as failed, try a different payment method or contact your bank or e-wallet provider. If you've been charged but your score candyland account shows no deposit, contact our support team with your transaction ID — they can investigate and credit your account if needed. Withdrawals that fail are returned to your registered payment method within one to two business days.
score candyland does not charge deposit or withdrawal fees. However, your bank or e-wallet provider (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking) may charge a small transfer fee depending on your account type and the amount. Check your bank or e-wallet's fee schedule before you deposit. The amount you see in your score candyland account is the amount you deposited, minus any fees your payment provider charged. Withdrawals are processed to your registered payment method at no cost from score candyland, but your bank or e-wallet may deduct a small fee when the money arrives in your account.
We offer a weekly cashback promotion to active players on score candyland. The exact terms depend on the current promotion — some weeks offer cashback on losses in specific game categories (football, live-dealer, or slots), while others apply to all games. To qualify, you must have made at least one deposit and placed bets during the promotion period. Cashback is calculated at the end of each week and credited to your account by the following Monday. You can use cashback to place new bets or withdraw it like regular winnings. Check the promotions section of your score candyland account for the current week's cashback terms, or contact support for details about the active offer.
Games and markets
score candyland offers betting on major football leagues and tournaments. We cover Liga 1 Indonesia, Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, and other international competitions. We update our market list regularly as tournaments start and finish throughout the year. During Idul Fitri and Idul Adha, we often feature special holiday tournaments and friendly matches. You can browse upcoming matches in the sportsbook section of your account — each match shows available bet types (match result, over/under, handicap, and others). We also offer live betting during matches, so you can place bets while the game is in progress. If a specific league or match is not listed, contact support — they can tell you when it will be added.
Security and account care
To request deletion of your score candyland account and personal data, contact our support team via email or live chat. Include your username and the email address registered to your account. We will verify your identity by asking for details from your KYC documents. Once verified, we begin the deletion process. Account deletion is permanent — you cannot recover your account, balance, or transaction history after deletion. We retain some data for legal and tax purposes as required by law, but we delete personal information like your ID number and address within the timeframe set by our privacy policy. The deletion process typically takes 5–10 business days. You can read our full Privacy Policy for details on what data we keep and why.
You can contact score candyland support in three ways. First, use the live chat feature in your account — click the chat icon to message our team in real time. Second, email us at our support address with your username, the issue, and any relevant details (transaction ID, error message, etc.). Third, call our phone line during business hours. When you contact us, have your username and account email ready. We respond to live chat messages within a few minutes during peak hours. Email inquiries typically receive a reply within a few hours. Our support team can help with account issues, payment problems, game questions, and general account care. If you need help in a specific language, let us know — we support English and can assist users across Indonesia including Jakarta, Surabaya, Bandung, and Medan.
Jurisdiction notice
score candyland services are available only where local law permits. Before opening an account, verify that access to online gaming and sports betting is legal in your jurisdiction. Users are responsible for ensuring their use of score candyland complies with applicable laws.